Product and engineering organizations bridging customer support channels (Slack Connect, Zendesk, Intercom, Pylon, Plain) with internal engineering trackers (Linear, Jira, GitHub Issues) frequently search to hire a freelance bi-directional issue sync & AI bug-triage programmer. I am Aldian Fazrihady, a Senior Freelance Full Stack Developer and AI Application Engineer.
Core Engineering Triage & Bi-Directional Sync Capabilities
- Loop-Free Bi-Directional Webhook Sync: Synchronizing status transitions, comments, attachments, and priority labels between Slack/Zendesk and Linear/Jira using cryptographic origin-hash deduplication so two-way webhooks never trigger infinite echo loops.
- AI Bug Deduplication & Root-Cause Localization: Embedding incoming bug reports in `pgvector` to detect duplicate open Linear/Jira issues automatically—and running a codebase RAG agent that suggests the exact file and commit likely responsible for the regression.
- Automated Customer Release Notifications: Notifying the originating Slack Connect channel or support ticket automatically when the linked Linear/Jira issue ships to production.
Frequently Asked Questions
How do you stop a two-way Jira-to-Linear or Slack-to-Linear sync from creating an infinite webhook loop?
I attach an idempotent sync metadata signature (or origin actor check + content SHA-256 digest in Redis) to every programmatic mutation so the receiving webhook consumer ignores events it just authored itself.
How do I hire you for Linear, Jira, or Slack workflow engineering?
Hire me via Upwork.